FAQS
Refunds
At Sweetie Scrubs, we strive to provide you with the best products and customer service. We have a no refund policy in place. Due to the nature of our products, all sales are final and not eligible for refund. We encourage you to choose your products carefully before making a purchase. However, if your products arrive damaged or we shipped the wrong item, please don't hesitate to contact us through our customer support channel. We will gladly work with you to resolve the issue and ensure your satisfaction.
When will my order ship?
We understand how important it is to receive your purchase in a timely manner. Please note that there is a 5 to 7 day processing time for all orders. This allows us to carefully prepare and package your items with attention to detail. Our products are handmade so please be patient while your goodies are being formulated. Please note that shipping times may vary depending on your location and any unforeseen circumstances.
Rest assured, we are committed to keeping you informed every step of the way. Once your order is shipped, you will receive a confirmation email with tracking details. We appreciate your patience and support. If you have any further questions or concerns, please feel free to reach out to our customer support team.
Items are not shipped on weekends or holidays.
What are your shipping methods?
At Sweetie Scrubs, we offer a variety of shipping methods to ensure that your order reaches you in a timely and convenient manner. Our shipping options include:
• GROUND ADVANTAGE SHIPPING: This is our most economical shipping method with delivery typically taking (3 to 8 business days). It is a reliable option for customers who are not in a rush to receive their order.
• PRIORITY MAIL SHIPPING: If you need your order sooner, we offer priority shipping. With this option, your package will be prioritized for faster processing and delivery, usually within (2 to 5 business days). Please note that additional fees may apply for priority shipping.
• FREE SHIPPING: For eligible orders that meet our criteria, we offer free shipping as a cost-saving option. All orders $75 and over qualify for free shipping. The delivery time for free shipping is similar to our ground advantage shipping method.
• INTERNATIONAL SHIPPING: Unfortunately we donot offer international shipping at this time.
What are your payment methods?
At Sweetie Scrubs, we understand the importance of providing convenient and secure payment options for our customers. Below, you'll find information about the various payment methods we accept:
• SHOP PAY: Enjoy a streamlined checkout experience with Shop Pay, offering fast and secure transactions for your purchases.
• GOOGLE PAY: Simplify your online payments with Google Pay, a safe and easy-to-use payment method available across multiple devices.
• ALL MAJOR CREDIT CARDS: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, providing you with flexibility and convenience.
• AFTERPAY: Take advantage of Afterpay to shop now and pay later in manageable installments, allowing you to budget your purchases effectively.
• PAYPAL: Use PayPal to securely make payments using your PayPal balance, bank account, or credit/debit card, offering an additional layer of security and convenience.
Sweetie Scrubs ensures a seamless and trustworthy payment experience for all customers. If you have any further questions or concerns regarding payment methods, please don't hesitate to contact our dedicated customer support team for assistance.
What ingredients are used in your products?
At Sweetie Scrubs, we are committed to using high-quality, natural ingredients in our products. Our formulations are free from harsh chemicals, parabens and sulfates. We carefully select ingredients known for their effectiveness and gentleness on the skin. Each ingredient is thoughtfully chosen to provide maximum benefits and nourishment for your skin. Under each product description, we have carefully listed our product ingredients so our wonderful customers can see what we use to formulate our products.
What kind of containers does Sweetie Scrubs use for their products?
At Sweetie Scrubs, we are committed to quality and sustainability. We exclusively use glass containers for our handmade body scrubs, oils, and creams. Glass not only preserves the freshness and potency of our products but also minimizes environmental impact by being endlessly recyclable. Our choice of glass containers reflects our dedication to providing you with luxurious skincare experiences while also prioritizing the health of our planet.